1/28/2024 0 Comments Reviews on aer lingus airlinesI was never contacted or no apologies were extended to see how I survived without my eyeglasses. Meanwhile while waiting in Dublin for 5 hours I was told that they will clean up the aircraft and as soon they’ll find it they will contact me or it would be by the next counter where I was supposed to check in for my connecting flight. They referred me to contact Aer Lingus which I did since May 23rd. I was offered a free WiFi code to file a complaint with the Aviation’s department but with no luck. I offered to go find it in the trash but the crew manager mentioned about safety, hygienic reason that nobody was allowed to do that. The cabin manager helped look for it too. I kept looking on the floor, all around for my eyeglasses. I am close to 60, tired, and grieving the loss of my closed one. My tray was cleaned up and it was not even time to make any landing either. Nobody asked if I was finished eating or if I needed anything. I had my hands on the tray and had no clue that I fell asleep. While eating my lunch my eyeglasses most likely fell on the tray because I fell asleep. I didn’t sleep enough for 2 days because of the death of my baby sister. My prescription eyeglasses (bifocals and farsighted) were thrown away by the stewardess on my flight from Orlando to Amsterdam with a overlay in Dublin for 5 hours. Do not fly Aer Lingus if you have a choice. Very poorly managed airline based on my experience, and the attitude of the employees who dealt with us was not a reflection of poor management. We never heard such an announcement and asked the ticketing assistant why they did not tell us about all of this when we initially approached them and questioned them. Then when we go back to ticketing assistance counter, they blame us for "not listening to the announcement" that the Philadelphia flight was closing. We get to ticketing counter and they tell us flight closed, too late. No mention of 75 minute flight closing time or that we should go to a "special flight closing counter" if the 75 minutes was close to expiring before we got to ticketing counter. The ticketing assistant told us to get in line. We arrived over 2 hours before our flight was to depart from Dublin to Philadelphia and checked with ticket assistance when we saw a line in ticketing that was very long. Aer Lingus kept throwing some flight regulations at us on while they don't have to. This was the worse flight disruption I've ever experienced and cost us over $10,000 to get back home. I have had several flight disruptions over the years and have never had an airline not compensate us for something. Also, you cannot talk to customer service, everything is thru email. I tried 3 times to get them to cover at least a portion of our expenses but they did nothing. When we submitted everything for compensation they denied everything. We had to stay the night in Heathrow and booked our own flights out the next day. She implied we should get some kind of compensation for the flight, hotels and other expenses. The service rep at the airport recommended we book our own flights if we could find any and send in for compensation so that's what we did. Aer Lingus customer service at the airport was going to rebook us and pay for the new flights but couldn't find any flights for 2 days. The crew did nothing to help those with connecting flights get off the plane first. We were already 30 minutes late taking off. Our flight was 100 feet off the ground from landing at Heathrow and then suddenly took off and we circled for over an hour. I will never fly Aer Lingus and I will never use Expedia.Īer Lingus was almost 2 hours late into Heathrow which caused all 5 of my family members to miss our United Airlines connecting flight home. How does an airline get away with this? Why isn't someone stepping in from consumer affairs and doing something about this? It is robbery in the sneakiest of terms. It's back and forth between the two of them, mind you I am still out $1663 for the new flight and I just want to recoup some of the money for this disaster but no resolution in sight at this time. Call Expedia - on hold forever there - they tell me that I have to talk to the airline. I follow up with Aer Lingus for reimbursement of part of the round trip flight and they tell me because I booked with Expedia, that they can't talk to me because it was booked through a 3rd party. Paid $1663 to get home 5 hours later than expected due to this cancellation. I had to get back to work the next day and couldn't accept their next day flight so at 3 am in the morning I had to book another flight to get home for myself and Aunt. Coming back, at 12 am, flight at 10 am is canceled for some technical reason. Flight from Chicago to Dublin - perfectly fine.
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